Showing posts with label cursing. Show all posts
Showing posts with label cursing. Show all posts

Monday, February 11, 2013

Kids Say the Darndest Things: I Know from Personal Experience

Where's My Damn Eggs?

My mom always told me I was about the only person she knew who could step in a pile of crap and come out smelling like a rose. Every time I found myself in a fix thinking there would be no way out this time, sure enough, something good would come out of it, and all my worrying would be for naught.

The other thing about me was and still is the fact that you never have to wonder what I’m thinking. I’ll usually offer up my opinion whether you want it or not. So this story I am about to tell pretty much combines the two facts about me—that I’ve always been kinda blessed and that I’ve always been very outspoken. Anyone who knows me and is reading this is probably laughing and nodding in agreement at this very moment.

I was about three or four years old. I had an older sister and a younger brother at the time. My family liked to go away for the weekend, take long drives, stay someplace overnight, and come back the next day. This particular trip, my grandma was traveling with us, as were a couple other family members, my mom, dad, sister and brother.

I don’t know where we went, but we were stopped at an Aunt Jemima Pancake House for breakfast. Aunt Jemima is still around today as a brand of syrup, but back then it was akin to an International Pancake House. Pancakes were their specialty.

I guess I didn’t much care for pancakes when I was young because while everyone else was ordering pancakes, I ordered eggs, sunny side up, bacon, and toast and jelly. I know this because I’ve always liked to dip my toast into the egg; was, and still is my favorite way to eat eggs.

We were all sitting around the table waiting on our food, and finally the waitress came with bunches of plates of pancakes. Everyone got their breakfast, that is, everyone but me. I watched as each of the plates of pancakes was delivered, wondering where the heck my eggs were. I was pretty little, so I was in a booster chair, but I was old enough to realize that I’d been stiffed one plate of eggs and bacon, and I was none too happy about it. Oh, one other thing about me that is true to this day, I don’t like waiting for my food.

As I watched the waitress plunk down the final plate of pancakes, something inside me must have snapped because, as the story has been told, I called the waitress over to me and asked “Where’s my Goddamn eggs?”

Yep, a toddler, and I was already demanding my rights--with the mouth of a trucker. As the story goes, everyone just stopped what they were doing. My father looked mortified, as did my mother. No one said a word. They were in a stupor.

Of course, as with most family stories, the only way I remember this happening is through the telling of the tale over and over again, and I’m sure it picked up many new details over the years, but I am pretty sure that even back then, I knew as soon as the words came out of my mouth that I was going to get a whoopin’ and good. A funny thing happened though--remember, I was somewhat blessed.

My grandma, the matriarch at the table, started laughing first. Once she got a good belly laugh out of it, everyone else started laughing, and I guess the more they laughed, the madder I got, which made them laugh even harder. In fact, they were having such a good time recalling the waitress’ face when I cursed at her, that they forgot all about punishing me for my potty mouth.

Like I said, I am the only person my mother knew who could step in crap and come out smelling like a rose. The truth is none of them touched their pancakes until my eggs came. They had already witnessed my ire once, and being part Irish, I’m not sure they wanted to hear me cuss anyone else out. I can’t remember ever cursing like that again as a child, though. I was smart enough to know when to quit on a high note.

Wednesday, January 9, 2013

The “F” Word Now Dealt With on IVR Scripts


Chances are these days when making a business call, whether it is to the cable company or even your doctor, the first contact will be with a recorded message that will issue prompts for you to follow. 

While some still allow you to press “0” to speak to a real person, most companies have caught on and when you press “0” you will, more than likely, be told that is an invalid response and either be hung up on or be returned to the main menu.

The latest IVR scripts have come up with an even more personal way to deal with your call, including calls from frustrated customers who can’t help but let the “F” bomb fly while being asked for additional information, not realizing someone is actually listening in on the call.

How do I know this? 

It just so happens that I recently purchased a new phone, my first “smart” phone, and found the Quick Start Guide that came with the phone lacked quite a bit of information, leading me to believe that either I wasn’t smart enough to own a smart phone or the company got a kick out of messing with its customers.

Of course, I assumed the latter, and decided that I could do one of two things (1) read the guide several times ultimately resulting in my throwing the phone out the window, or (2) call and ask someone how to use the phone. I opted for the phone call.

This is roughly how the call went:

System: Hello, and welcome to Mobile Net Mobile. Please listen carefully as our menu has changed. In order to serve you better, please enter your mobile phone number now.

Me: 555-555-5555

S: Thank you. We have located your account but we need to verify some information before we can assist you further. Are you the person whose name is on the account?

M: Uh, yeah, duh.

S: I’m sorry. I did not understand your response. If you are the person who is calling on this account, please press 1 for yes, 2 for no.

M: (pressed) 1

S:  Good. Now, in a few words, can you please tell us your issue so that we may direct you to the proper department.

M: I am having trouble…

S: I’m sorry, did you say billing?

M: No. Technical.

S:  I’m sorry. I am having trouble understanding you. Are you having technical difficulties? If so, please press 1 now.

M:  (Pressed) 1.

S:  Thank you. I understand you are having technical difficulties. Is that correct?

M: With you I am…

S: I’m sorry, I didn’t quite catch that. Let’s start again. Are you calling about your billing?

M: (Screaming into the phone) NO!

S:  Good, I’ll connect you to that department now. Please be advised that our billing department is experiencing a high volume of calls this time of day which means you may have a longer than normal wait. We apologize for any inconvenience this may cause.

M: But I wanted…

S: Dead space (companies no longer spend valuable company assets on assinine mood music that obviously doesn’t work).

M: (Into dead space) What the Fu*k is taking so long?

S: I’m sorry, did you just swear at me?

M: What the Fu*k?

S: If yes, press 1. If no, press 2.

M: 1

S: Thank you. Now, before we go any further, I’ll need to clarify your response. If you said the “F” word but meant to say Fiddlesticks, press 1. If you meant to say Fudge, please press 2 now. If you are sorry you said the “F” word and want to apologize, in order to continue this conversation, please press 3 now. If you meant to say the “F” word, please press 4 and this call will be disconnected.

M:  (Pressed) 3.

S:  Good, we accept your apology. Please hold while we connect you to billing.

M:  But I want to speak to…

S:  Hello, my name is Alana. May I please have the last 4 digits of your Social Security number?

M: 5555.

Alana:  Thank you Ms. Dinkins. Now, how may I help you today?

M: For starters, you can transfer me to the fu*king technical department…

Alana: I see. One moment please…

S:  It seems you found it necessary to curse out our CSR after promising not to. We ask that you lose the attitude before we continue. If you would like to lose the attitude, say or press 1 now. There is no other option.

M:  One

S:  Good. Again, we accept your apology. Now, in a few words, please tell us how we may help you today.

M: Well, for starters, you can let me talk to a fu*…I mean, I would like to speak to a real person.

S: One moment please. We are connecting you to the billing department. Due to a high volume of calls, you may experience a long wait time. While you are waiting, may we go over some of the exciting new technical features on your smart phone?